Cancellation and refund policy

In 13 years of operations, MSS has never cancelled a training course. We appreciate situations can change and our general policy is to try and work with you to achieve a mutually beneficial outcome. 

We DO NOT cancel courses due to a lack of enrolment numbers. If one person is booked in, we always run the course!!

  If we have to cancel...

Where cancellation occurs, MSS will provide (where possible) alternative dates for course delivery; or similar courses; or a full refund of the course fees

  If you have to cancel or cannot attend...

MSS do not provide refunds if you cancel as described below:

1. PAYMENT

a. Event or course payments are due prior to the commencement date

b. All fees and charges are payable in Australian dollars ($AUD), via the online payment gateway

c. Non-payment of monies owing will result in cancellation of enrolment

2. CANCELLATION AND REFUND

a. All course cancellations must be in writing (notice of cancellation) to: This email address is being protected from spambots. You need JavaScript enabled to view it.

b. If the notice of cancellation is received (effective date):

  • more than 14 days* prior to the course commencement date: 100% of the course fee will be refunded
  • between 7–14 days* prior to the course commencement date: 50% of the course fee will be refunded
  • less than 7 days* prior to the course commencement date: 0% of the course fee will be refunded

MSS will not be responsible for consequential costs or any travel related expenditure resulting from cancelled courses.