FAQ's for individuals

MSS always strive to provide the best outcomes for our clients and learners.

  • Your feedback is VERY important to us.
  • Your voice will be heard.
  • We will listen and we will act.

First of all we recommend you speak to your trainer during the course to see if they can remedy the situation immediately.

If you are still not satisfied and wish to make a formal complaint or appeal, you can contact us by the following methods:

Call us on 1300 886 477

Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit us in person or

Download, complete and send us this document pdf RTO Complaint Form (273 KB)

You can send this by fax (08 8125 6638) or email by clicking here, by post or in person to 38 Daniel Road, KUDLA, SA.

pdf Policy - Complaints & Appeals (305 KB)

There other avenues open to you if you wish to escalate your Complaint or Appeal.

 

Other References/Contacts  
Office of the Training Advocate Australian Skills Quality Authority
T: 1800 006 488 (toll free) T: 1300 701 801
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web:  www.trainingadvocate.sa.gov.au Web:  www.asqa.gov.au

 

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